RULES AND REGULATIONS

In order to maintain the high standard of excellence that our customers expect and that we at Kobussen demand, the following guidelines have been established:

1. For the safety of charter customers and charter operators, the Federal Motor Carrier Safety Administration has established the following regulations: Drivers are limited to 10-hour driving periods. After 10 hours the driver must have 8 consecutive hours off duty away from the group. Drivers must comply with charter orders and no deviations from said orders will be permitted without prior office approval. If your trip plans require extra driving or on-duty time exceeding the above limits, Kobussen can assign additional drivers so that your charter trip can be conducted as scheduled. Kobussen reserves the right to charge for any and all additional services not contracted for prior to departure.

2. Maps and itineraries must be received no later than 10 days before the scheduled departure date to allow adequate preparation time. The group leader assumes the responsibility of submitting an itinerary to Kobussen that meets the FMCSA legal driving standards described in paragraph one of these guidelines. Detailed itineraries are essential and should list all stops with addresses and phone numbers to all destinations. This information is important to the success of your trip. Kobussen will not be held responsible for delays incurred due to insufficient information for destinations or pickup locations. Any changes to itineraries (i.e. loading location or pickup times, etc.) must be made directly to the sales staff and followed by a hard copy. Please call to discuss all changes. This practice will enhance the quality of the service we provide.

3. If the group must arrive at a destination by a specific time, the group leader's itinerary should allow sufficient travel time. "Sufficient travel time" means making allowances for construction delays, traffic, and time needed to pack and load bus, unpack and unload bus, rest stops and meal stops.

4. Kobussen will not be liable for delays caused by an act of God, public enemies, authority of law, quarantine, perils of navigation, riots, strikes, the hazards or dangers incident to a state of war, accidents, breakdowns, poor road conditions, adverse weather or conditions beyond its control, and does not guarantee arrival or departure from any given point at a specified time.

5. Additional charges may apply. If the trip exceeds the allotted times that are printed on the face of the contract, your group will be billed accordingly. However, in the case of delays caused by such mitigating circumstances as described in paragraph four of this document there will be no additional charges.

6. The chartering party must be a minimum of 25 years of age to reserve a bus.

7. Chaperones. Passengers under the age of 21 must be accompanied by a chaperone on the bus at all times. The group must supply a minimum of two chaperones, 21 years or older, per bus. One chaperone is to be stationed at the rear of the bus and the other at the front. The chaperones are responsible for the behavior of their passengers. Please note the Kobussen driver is not a chaperone.

8. Cleanliness is the joint responsibility of the customer and the driver. Drivers will make every effort to have the coach cleaned and washrooms serviced on extended trips. Any food or drink left on the floor of the vehicle is the responsibility of the customer. Food and drink on the coach is a privilege and can be revoked by the driver if inappropriate behavior warrants such action. If extra time is needed by our cleaners to clean a vehicle for any reason, an additional charge of $75.00 per hour will be billed to the group leader.

9. Alcoholic beverages on the coach must be approved prior to departure and may be subject to an extra charge. No glass bottles or kegs are allowed.

10. Smoking is not permitted on Kobussen vehicles at any time and is against federal law.

11. Damage done to the vehicle or its contents by the customer or any of the passengers is the financial responsibility of the chartering party.

12. Rental of motorcoach video equipment by charter customers carrying their own entertainment tapes — copyright and other intellectual property obligations: Charter Party/Tour Operator/Lessee, pursuant to the copyright laws of the United States and other applicable laws, including all international copyright laws, treaties and conventions, shall obtain from the owners, their agents or other licenser of the copyright and other intellectual property rights, all licenses and other grants and other permission necessary for the public performance of all music, other audio and visual material presented or sponsored by Tour Operator. Lessee on the vehicle(s) shall make all required royalty, license, and any other payments which may be required, to the extent, if any, that the vehicle Owner/Operator/Lessor shall be required to obtain any such licenses, grants and permissions and/or make royalty, license or any other payments as a result. Tour Operator/Lessee shall pay for reimbursement to vehicle Owner/Operator/Lessor the full costs, including taxes and administrative fees, if any, of such payments.

13. The driver's hotel/motel costs are the responsibility of the chartering party unless otherwise specified in writing by the sales office. Drivers are customarily off duty upon arrival at the destination. Any and all exceptions to the above must be pre-approved.

14. Special baggage instructions: One suitcase per person and one small carry-on are recommended. For the protection of our passengers’ property, Kobussen requires that instruments and valuables exceeding $50.00 in value be stored in a steel flight case. Luggage can shift during transport, so we ask that you store your valuables as safely as possible. Any damage to items not stored in a steel flight case will not be the responsibility of Kobussen. Baggage will be loaded and unloaded by the driver or under supervision of the driver. Any damage to baggage during loading or unloading not handled by the driver or under his/her supervision will not be Kobussen's responsibility. All baggage must be taken off the coach each night. Kobussen will not be responsible for lost or stolen articles on the coach.

15. Indemnification: Charter Party/Tour Operator/Lessee shall indemnify, defend and hold harmless Vehicle Owner/Operator/Lessor and its officers, directors, agents and employees, and each of them from and against any and all actions, causes of action, claims, demands, liabilities, losses, damages, costs or expenses, of whatever kind of nature, including judgments, interest and attorney's fees (matters) which Vehicle Owner/Operator/Lessor and its officers, agents and employees and each of them, shall or may at any time, or from time to time, subsequent to the date of the Agreement, sustain or incur, or become subject to, involving, with respect to or relating to any breach by Tour Operator/Lessee of any Owner/Operator/Lessor or the infringement or alleged infringement of any copyright, trademark, or other proprietary rights of others or the acts of omissions of Tour Operator/Lessee pursuant to this Agreement.

16. In the event of major fuel price increases, Kobussen reserves the right to adjust the contracted price accordingly with a fuel surcharge.

17. Deposits are due upon booking the equipment and services and are to be sent along with your confirmation. The deposit amount and payment due date are stated on the confirmation. Trips are subject to cancellation without notice if deposit is not received within the specified time period.

18. Cancellation policy requires 30 days’ notice prior to the departure date to obtain full refund. If additional time is required, contact our sales office for approval.

19. Lost and found items on the bus will be kept for up to 7 business days before being thrown away or donated.

The preceding list is intended as a general guideline and is not limited to the items listed.